Systems Call Center Voip, Asterisk Consultant Naples, PBX, IP Phones, Networking, Linux

IVR

IVR IVR Development and Custom

IVR stands for Interactive Voice Response, which in Italian means interactive voice response telephone service that can provide the information requested by the user in line: in Italian the word usually translated as IVR responder.

The user dials the phone number dedicated to the service IVR and usually hear a welcome message and immediately following a multiple-selection menu (eg "To speak with the administration, press 1. For technical support, press 2" and etc.). At this point the user by typing the corresponding number on the keypad of your phone, send a DTMF tone to the IVR service that will allow the phone system to perform operations according to the right of choice.

An IVR is composed of:

a phone server (hardware and software telephone);
layer management software (for phone menus, database integration, etc.).
sounds of voices.

IVR services are able to perform a series of transactions, including complex. Below is a non-exhaustive list:

Interact with corporate databases, information retrieval on the basis of user input: an example would be to query a database of technical assistance to check the progress of a case.
Check for available operators and whether to allow the transfer of the call operators.
Check the slot and play different user menu
Making use of systems of ASR (Speech Recognition) system and TTS (Text To Speech)
Record the user's call
Enable alerting systems (email, SMS and more)

The scope of the IVR is very large and usually it is used to automate business processes that would normally require a greater use of human resources.

VoIP PBX is capable of custom IVR for you and depending on the specific needs of your business from a simple responder for the night service to the more complex system with cascading menus. Following analysis of your database, we can provide a seamless integration with enterprise systems.

For a free quote please contact us !