VoIP Call Center Systems, Asterisk Consultant Naples, PBX, IP Phones, Networking, Linux

About Us

What do customers think of the work delivered? Let's see ...

"I wanted to personally thank Bruno for his professionalism and friendliness shown to us in the development of a customized IVR. Finally, our customers can interact with the database directly with a phone company without going so our operators ... this allows us to optimize resources and reduce costs.

Really nice job, fast, accurate and well documented. Highly recommended "

"The new phone system has brought us light years ahead." It has drastically reduced the number of calls routed to the first available operator "just right" with the new system call forwarding according to the preselection of the desired service, with savings time
for both our customers and for our operatori.La intelligent management of queues and call distribution allows our operators to work in a less chaotic, making better use of resources and with less "bottlenecks" for our customers . It 'been upgraded voicemail system, which is now divided, and even for each operator for each service area and provides a flexible and efficient message handling, even forwarding email!

We were able to provide a new customer service telephone reporting service disruptions outside opening hours of offices, with instant reporting via SMS and email to our staff with on-call duties 24h/7d.

Thanks to VoIP technology we have been able to overcome the limitations of traditional PSTN and ISDN telephone lines by increasing the number of simultaneous calls at virtually no cost compared to other solutions available.

And last but not least we have greatly improved our image, which never hurts!

Ourselves with this new VoIP PBX system has resulted in countless strategic and operational advantages that will surely make a lot compared to the less-than-modest investment supported.