VoIP PBX

Coming soon some improvements in the software AsteriskCTI :

• Support for localization can simply add new translations
• Ability to disable the client user configuration
• Ability to disable outbound on the client
• Web-browser built for better management of web-applications CTI. The browser has a basic level of configuration, but you can implement several functions on request.
• Support to agents at the server
• Support post-call work (Work PostCall) per campaign.

Currently some of these features have already been issued in ' SVN but are still in beta.

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX | Voip | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, callcenter, PBX Voip.

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The development team has released Asterisk version 1.4.21.

This is a normal release aimed at fixing bugs. For a complete list of changes see the file ChangeLog included in the release.

Asterisk 1.4.21 is available for download from the Digium site:

http://downloads.digium.com/pub/telephony/asterisk/

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX | Voip | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, callcenter, PBX Voip.

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Nicolas Gudin - the author of FOP, the popular Flash Operator Panel - has released new software designed for Asterisk monitoring statistics queue called Asternic Callcenter Stats

An excerpt from the home page translated in Italian:

Asternic Call Center Stats is a package for analyzing files queue_log your Asterisk PBX through a web page and view information in real time.

There are several reports with nice flash graphics and option to export to PDF and CSV for Excel.

Requirements:

On the server

• Webserver with PHP support
• MySQL database

On clients

• A browser with JavaScript support enabled
• Flash Plugin

There are two versions: a free license with the GPL v3 and a commercial version version comerciale.La pù includes many reports, different user access levels, real-time parsing the file queue_log, the ability to listen to recordings of calls through the streaming.

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX | Voip | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, callcenter, PBX Voip.

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Loquendo TTS is a software Text To Speech commericiale that includes entries for many languages including English, French, German, Spanish, Italian, Portuguese, Greek, Catalan and Swedish.

You RPR has published an interesting voip-info.org wiki page which shows the various techniques of integration with Asterisk Loquendo.

The methods are listed and are basically two alternatives:

1. Loquendo.agi AGI script called for inclusion in the directory /var/lib/asterisk/agi-bin . This script is integrated with an executable written in C code and link text2audio.c called to fill in the directory /opt/Loquendo/LTTS7/samples/c/txt2audio .
2. An application called app_loquendo dialplan. But this solution does not work with Asterisk 1.4 or with Loquendo 7.

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX | Voip | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, callcenter, PBX Voip.

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