VoIP PBX

As announced in a previous article iaxclient team would proceed to issue the minor release with some bugfixes: version 2.0.1 of the newly fact iaxclient contains the following minor changes:

• Fix to compile on OSX for the switch "-framework QuickTime".
• Fix for a bug that prevented registration.
• Fix for a bug in the bug that caused the crash ringbuffer of iaxclient of non-SSE2 x86 cpus.

We look forward to further releases.

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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Before reaching the first release of Asterisk CTI, I'm working on the ability to make outbound calls from the client AstCTIClient. The calls will be made using the API Originate AMI (Asterisk Manager Interface).

In particular, the features I'm working on include:

a) Ability to invoke the application and call directly dial a phone number (without service). Eg
Action: Originate
Application: Dial
Channel: SIP/300
Parameters: SIP/301
Timeout: 30000
Context: simple-outbound


b) Ability to generate a call using just an outbound service. Eg
Action: Originate
Context: outbound-service
Channel: SIP/300
Timeout: 30000
Exten: 300
Priority: 1


In this second case the call is originated by asterisk, which - before the join of the two channels - will ensure that the extension is available to the caller response.

See you soon!

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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The number source and destination for each call are not properly escape codes added to the database before inserting the module cdr_addon_mysql. So sending - an Asterisk system with the module loaded cdr_addon_mysql - a specially modified target phone number, makes it possible to create another query. This vulnerability becomes more serious if you use real-time extensions, since the real time system data could be on the same database that houses the CDR.

The bug was fixed in the latest version of asterisk-addons. And 'for this recommended update.

More information about the asterisk site: AST-2007-023

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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Now they are almost next to the first release of Asterisk CTI , a set of client / server application for the integration of Asterisk with desktop applications.

From the first tests, the CTI server - called AstCTIServer.exe - seems to run on the Mono runtime without any difficulty. My tests were conducted on the following configuration:

1. Operating System GNU / Linux
2. Gentoo distribution
3. Kernel 2.6.22-gentoo-r8
4. Mono runtime version 1.2.4
5. Asterisk 1.4.13
6. MySQL version 5.0.44

The test platform is represented by a Toshiba Satellite 1900 with a Pentium 4 2.0 Ghz and 512MB ram.

The next test will be designed to test the system with a bit of load.

Prior to the release to the open source community, you must complete:

• Technical Documentation
• Examples of the operation
• Tarball of the server code
• Installer for the client software

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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Safari.java.net has announced the availability of the second edition of the popular book "Asterisk: The Future of Telephony". The text has always been an excellent resource and a Guoda to build and develop systems with a Asterisk technology. The second edition has been completely revised to include all the features of version 1.4 of Asterisk.

If you're thinking of working on a project or just want to build an Asterisk system using the popular open source telephony software, this book is definitely to your case, from installation to configuration to integration of Asterisk with your existing phone system. The book also guides you in setting speech-enabled applications such as TTS and ASR systems.

The new edition of the book contains the following:

• A new chapter on how to manage / administer an Asterisk system
• A new chapter on using Asterisk with databases
• Coverage of the features of version 1.4
• A new appendix on dialplan functions
• A chapter on simplified installation
• New simplified SIP configuration, including configurations for several popular SIP clients (both hardware and software)
• Revision of all chapters

The book comprises 15 chapters, is targeted to people who, despite although new to the Asterisk system, however, are familiar enough to be in the administration of the Linux operating system in the management of IT networks.

Useful Links:

• Oreilly Online Catalog
• Download PDF from Oreilly

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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Activa TSP for Asterisk reaches version 1.4.2. Activa is a TAPI Service Provider (TSP) for Asterisk that allows the integration of TAPI compliant applications on Windows platform with Asterisk. This allows for example to make outbound calls through Asterisk using Outlook, ACT! and many other software. It 'also supported a popup for incoming calls.

Version 1.4.2 fixes some minor bugs and provides compatibility with Asterisk 1.4.x.

For more details:

• Activa for Asterisk
• Activa readme

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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A few days after the release of version 1.4.12 has appeared at a release of Asterisk 1.4.13. According to reports in the release notes, this version fixes some problems in the implementation of IMAP storage for voicemail. It is further noted that all systems that do not use IMAP storage for voicemail are immune to this problem.

For more details, refer to the following Asterisk security advisor:

http://downloads.digium.com/pub/asa/AST-2007-022.pdf

The new release also includes the resolution of other bugs including some deadlocks, some problems in the forms res_jabber, chan_sip, and other minor problems.

For more details, please visit the official Changelog:

http://downloads.digium.com/pub/telephony/asterisk/ChangeLog-1.4.13

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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CTI for Asterisk I've seen a few and they are all commercial. For this reason I decided to start a project to develop a client-server solution that meets a series of requirements CTI base. The project, still in alpha but absolutely already working, will be released shortly under the GPL. I have already prepared the Sourceforge hosting.

The characteristics of this system are as follows:

Part CTI Server

• Development platform:. Net 2.0 / Mono
• Integration with the Asterisk Manager Interface (single connection)
• Multithreaded core for the management of numerous CTI clients
• Configuration file to handle the operating parameters
• Log files of modular

Part CTI Client

• Development platform:. Net 2.0 for Windows
• Authentication on CTI Server
• Attractive graphical interface and user-friendly
• Ability to manage the display Caller ID / Caller ID Name
• Advanced Configuration Interface
• Ability to manage different telephone campaigns through the detection of "context"
• Ability to launch diversified applications for telephone campaign
• Each application can be parameterized (supports multiple variables expansion, including a special variable "calldata" to transfer information from dialplan of CTI asterisk to Client

I enclose a screenshot of the system at present:

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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The Development Team has released the final version IAXClient of iaxclient-2.0.0: the release is the result of several months of intense work. The branch should be 2.0 now stable and new features will be added in a minor release (2.1).

The features of this release are:

• Support real-time video using Theora
• New build system based on autotools
• Improved audio quality with speex 1.2beta1
• Many simplifications in the API
• Many bugfixes

The download is available at the following url:

http://iaxclient.wiki.sourceforge.net/

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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The Asterisk Development Team has announced the release of new versions of Asterisk 1.4.12 and Asterisk-addons 1.4.3.
The Asterisk-addons release contains fixes for the just-in modules in a Few That package, but the Asterisk release contains a large number of bug fixes for all parts of Asterisk.

In the new version of Asterisk many parts of code have been significant improvements. The updates and fixes are concerned:

• The new IAX2 channel driver
• Code
• Handling timezones
• AEL
• The interface manager
• MeetMe
• AGI
• The SIP channel driver
• MOH (Music On Hold)
• Jabber channel driver
• Gtalk channel drivers
• many other

For more details, please visit the Changelogs:

http://svn.digium.com/view/asterisk/tags/1.4.12/ChangeLog?view=markup
http://svn.digium.com/view/asterisk-addons/tags/1.4.3/ChangeLog?view=markup

The source code is available for download from the Digium site:

  http://downloads.digium.com/pub/telephony/asterisk/

Tags: Call Center Systems | VoIP PBX | Asterisk Consultant Naples | PBX Phone | VoIP | Asterisk CTI | PBX | IP Phones | Networking | Linux

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Development of IVR systems, call center, VoIP PBX.

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